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- Preface
One of the major goals of the Mid-Term Plan for the e-Government, being promoted by the Executive Yuan since the year of 1998, is to help the government agencies, enterprises, and the public obtain innovative electronic services through multiple ways at any time, in any place. However, it must depend on the secure mechanism of authentication and encryption following Public Key Infrastructure (PKI) to prevent data from eavesdropping, rewriting, personating, and repudiation during the transmission phases. Since most of the government services are demanded by the public, the Citizen Digital Certification (herein after as MOICA, a digital certification in electronic form which is issued by Certification Authority of Ministry of the Interior) seems so natural to satisfy the needs of protecting the online transaction through Internet. MOICA Issuance Plan, executed by the Information Center of the Ministry of the Interior, can be briefly introduced as the following:
- Major Roles
MOICA serves as “Internet ID” for those who wish to show their identities for online applications of any kind, among government agencies and people. It ensures secure data confidentiality, integrity of transaction, and non-repudiation, as well as privacy. It also is the most significant infrastructure of promoting e-government policy of Taiwan.
- User Benefits
People may access to the government's around-the-clock service from anywhere through the Internet. There have been more than 22 million entries authenticated by the online application services with MOICA, published from the Certification Authority of the Ministry of the Interior. Furthermore, MOICA provides functions to secure the content of electronic mail with the data encryption technology.
- Achievements
- According to the statistical data released by the Department of Statistics of Ministry of the Interior, a total of 1,521,354 electronic PKI certificates of MOICA have been published to the citizens by the end of 2008. About 81.4% of the certificate card holders had a chance to use it to apply for online services in the previous year whereas 78.9% of them have been satisfied with the service.
- To cooperate with the e-Taxation, an Online Income Tax Filing from the National Tax Administration, Ministry of Finance, the administration agency of MOICA has advertised a series of promotion programs and operations to the general public about how to file income tax under the online tax filing system through internet. In 2008, the number of completed income tax filings with MOICA totaled 567,000, which was about 21% of online tax filings and was increased by 32% than a year before whereas approximately 431,000 MOICA holders used it to file their personal income taxes in 2007.
- During these years, the service items of MOICA applications have been populated nationwide. According to the official figures shown by Certification Authority of Ministry of the Interior, more than 1,548 service items of online government applications have been created to serve the public. Besides, 717 service items with MOICA accessibility have been developed within government agencies to serve the staff and their local computer systems. There have been more than 22,830,000 entries triggered by the users nationwide to access the MOICA applications which could save at least 2,200 million NT dollars based on an estimation of 100 NT dollars for each transaction, including traveling cost and time lost from office hours. Evidently, MOICA issuance has reached a remarkable milestone in regard to the project perspectives prescribed in 2002.
- On March 1st of 2008, we have activated the MOICA Valid Date Extension Plan to add three more years to the certificate's effective date, which would lessen the public's financial burden.
- In order to stimulate the staff's morale in the household registration offices nationwide, a performance rating forum of issuing MOICA by their districts was held on national Household Registration Day on July 1st, 2008.
- The number of MOICA certificates issued by the Ministry of the Interior has passed 1.5 million on October 24th of 2008. For the sake of advertising to the public that over 1.5 million of MOICAs have been issued, we held a ceremony to award the lucky 1.5 millionth card holder on December 18th of 2008.
- The 2008 annual evaluation contest for outstanding MOICA applications was held in March 2008. Three outstanding citizen-oriented applications and another three outstanding bureaucracy-oriented applications of the year were selected by the committee and will be awarded in the annual ceremony of MOICA, expected to be held in March, 2009.
- To support the relevant works over the household registration office (HRO) staff, the Certification Authority of Ministry of the Interior has offered 18 classes to train the HRO staff. as well as another 24 classes of Application Programming Interface (API) to the public.
- The MOICA Management Center has again been granted the qualification certificates of ISO27001 and GPKI for passing the Guidelines Governing Security Auditing by onsite examination in December 2008.
- Users Entry Counts Statistical Analysis
- There have been 1,548 MOICA application systems developed by government agencies and enterprises nationwide. Up to December 2008, statistics derived from accumulating users' entry counts for each application said that over 22.8 million MOICA were used, including 8.5 million entry counts were recorded in 2008, a significant growth of 19% over that of the previous year of 2007, indicating the high appreciation of the general public.
- Up to December 2008, Bureau of Labor Insurance Council led the pack in online surf count with MOICA at 8.3 million entry counts for its Online Authentication of Service Systems for laborers and farmers, followed by land information system of Land Administration at some 6.6 million counts; and the tax filing system of Financial Data Center reached 567,587 MOICA certificated tax filing entry counts in May 2008 which accrued to 32% growth over the previous year. There are many other MOICA online application systems which are popular to the public, such as immigration information inquiry, household registration office service, land office electronic gate service, electronic motor vehicle and driver information service, and health insurance information inquiry, etc.
- The following table denotes the most popular online service systems with their MOICA entry counts.
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Organizations
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Application System Name
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Users' Entry Counts
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Total
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22,837,712
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Bureau of Labor Insurance Council of Labor Affairs
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Online Service System for Laborers and Farmers
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8,345,739
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Land Administration of Ministry of the Interior
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Online Land Information Service System
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6,643,771
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National Immigration Agency of Ministry of the Interior
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Entry and Departure Data Inquiry for Government Units
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2,654,571
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Financial Data Center of Ministry of Finance
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Online Tax Filing System
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1,485,757
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Financial Bureau of Taipei City
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Online Focal Payment System for Taipei City
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1,134,410
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Land Administration of Ministry of the Interior
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Online Data Exchange for Land Administration
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718,519
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Bureau of National Health Insurance
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Multi-Certificate Online Insurance Operation Platform
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342,367
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National Immigration Agency of Ministry of the Interior
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Alien and Mainland Chinese Spouse Database
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296,483
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Chunghua Telecom Corporation
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Online Cashier – Billing Service
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255,287
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Disease Control Bureau of Department of Health, Executive Yuan
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Central Disease Tracing and Monitoring System
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253,448
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Others
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707,360
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- Future Prospects
- Vigorously promote the MOICA applications as the following.
(1) MOICA Application Promotion Team should assume its role of coordinating various government ministries and agencies to find ways to utilize MOICA in developing key applications to meet the public's urgent needs.
(2) To examine the operation process and legal aspects of different data book users among various government units and actively promote the use of electronic data scripts instead of the printed ones.
(3) To pick up role model application systems and hold outstanding application award forum to promote the development of MOICA applications.
(4) Hold education training courses of MOICA Application Programming Interface and offer API kits free to help organizations shorten the time of developing MOICA Applications.
(5) Hold sufficient seminars to deliver the information of MOICA issuance and the interface functionalities of the card-embedded IC chip in order to reveal more sophisticated utilization to the public, which supposedly is the most essential interest of government projects.
- Boost the propaganda activities for MOICA as the following.
(1) Holding Internet marketing activities through various web sites to make known to the public about what services and interests the MOICA can offer.
(2) Participate in various exhibitions to familiarize MOICA with the public, i.e. Computer Fair, Information Month, etc.
(3) Put ads on different media, vigorously propagandize the use of MOICA and its applications.
(4) Design posters, brochures, and flyers and send them to organizations that can help post or distribute them to individuals.
(5) Periodically send out e-news reporting the current MOICA software systems or portal web sites to get MOICA benefits to be familiarized with the public, to motivate them to apply for one and make use of it online through the network.
- Upgrade the MOICA issuance management system and application software as the following.
(1) Upgrading MOICA certificate card from PKI 1024 bits smart card with 32K storage to Java PKI 2048 bits smart card with 128K or larger storage to comply with the world-wide recognized Visa and Master smart card. Based on this new requirement, the MOICA-enabled interface will be able to accommodate 64-bit system and downward compatible with the existing applications.
(2) Upgrading RA online system to boost the effectiveness of issuing MOICA at the household registration offices by integrating the billing sub-system with the main system.
- Upgrade both of the computer software and hardware devices among CA center, IC card management center, and registration administration offices (household offices).
(1) Regarding the rapid growth of MOICA complying with both of the advancing IC technology and cryptographic algorithms, we plan to upgrade both of the hardware from 32 bits server to 64 bits server and software devices in CA center and IC card management center, including system software for data base, backup operation, Unix, Windows, Linux, and other compatible application software.
(2) Considering the special needs of operation simplicity and intense security at RA household counters, we plan to deploy Thin Client embedded computers in the RA household offices, such that the CA can provide instant and secured remote assistance when it is needed in an urgent situation.
- Conclusion
A verifiable Internet ID and the capability of secure data transmission over the Internet are the indispensable essences of infrastructure for e-government. The MOICA Issuance Plan is proved to be on the right track and complied with the international trend. Now the population of MOICA is over 1.52 million. The accumulated usage counts of all MOICA applications are more than 22.8 million entries and there have been 1,548 MOICA application systems developed. These facts all revealed people's great needs of using MOICA. In order to keep on serving the public with fine, convenient internet applications of e-government, the continuation of issuing MOICA is necessary. The ministry of the Interior will actively coordinate among different government ministries to speed up the process of developing killer applications of MOICA. Thus the expanse of MOICA applications will be broadened, so are the quality and extension of services users will look forward to. Using Internet instead of the road traveling, our citizens can truly enjoy an all-weather, no-bad-day government services around the clock everyday. How we make MOICA known to the general public will motivate the public to apply for a personal certificate smart card. It in turn will make our e-government services one of the role models in the whole world.
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