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十大常見問題
外來人口憑證IC卡申請說明 Aliens Citizen Digital Certificate IC card application instructions and requirements.
● 申請資格：年滿18歲(含)以上，持有內政部移民署核發效期內之晶片IC居留證正本。
● 申請方式：請本人攜帶效期內之晶片IC居留證正本及E-MAIL信箱，至全國任一移民署服務站申辦。
● 本人申請說明：因憑證IC卡是網路上的身分證明，為確保外來人口憑證發卡之正確及安全性，其發卡作業係依據「政府機關公開金鑰基礎建設憑證政策」保證等級第三級辦理。為防止被冒領盜用及維護用戶的權益，所以一定要本人攜帶效期內之晶片IC居留證正本，至全國任一移民署服務站申辦，經核對驗證個人身分及基本資料無誤後，才得受理，故無法委託辦理。
● Application Qualifications：Any alien citizen over the age of 18, and holding an Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI.
● Application Methods：Bring the Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI and an e-mail address, then go to the Immigration Agency Service Station counter in person.
● Application introductions：Aliens Citizen Digital Certificate IC card can be used for internet certification and the basis for application services of the E-government. To ensure the accuracy and security of Aliens Citizen Digital Certificate card issuance, the Certificate Authority operates according to the regulations of the third assurance level of the government agency key infrastructure certificate policy. In order to protect the rights and interests of individuals, applicants must bring the Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI and go to the Immigration Agency service station to apply in person. The application can be accepted only after the verification of personal identity and basic information.
● 申請方式：請本人攜帶效期內之晶片IC居留證正本及E-MAIL信箱，至全國任一移民署服務站申辦。
● 本人申請說明：因憑證IC卡是網路上的身分證明，為確保外來人口憑證發卡之正確及安全性，其發卡作業係依據「政府機關公開金鑰基礎建設憑證政策」保證等級第三級辦理。為防止被冒領盜用及維護用戶的權益，所以一定要本人攜帶效期內之晶片IC居留證正本，至全國任一移民署服務站申辦，經核對驗證個人身分及基本資料無誤後，才得受理，故無法委託辦理。
● Application Qualifications：Any alien citizen over the age of 18, and holding an Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI.
● Application Methods：Bring the Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI and an e-mail address, then go to the Immigration Agency Service Station counter in person.
● Application introductions：Aliens Citizen Digital Certificate IC card can be used for internet certification and the basis for application services of the E-government. To ensure the accuracy and security of Aliens Citizen Digital Certificate card issuance, the Certificate Authority operates according to the regulations of the third assurance level of the government agency key infrastructure certificate policy. In order to protect the rights and interests of individuals, applicants must bring the Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI and go to the Immigration Agency service station to apply in person. The application can be accepted only after the verification of personal identity and basic information.
外來人口憑證IC卡申辦流程? What is the procedure for applying an Aliens Citizen Digital Certificate IC card?
● 申請：年滿18歲(含)以上，持有內政部移民署核發效期內之晶片IC居留證正本。
● 繳費：於臨櫃申辦後翌日的15天內，持外來人口自然人憑證申請單收執聯，上網到內政部憑證管理中心專屬網站，網址：https://moica.nat.gov.tw/ (外來人口/憑證申請查詢及繳費)，以居留證號碼及申請單上的用戶代碼登入後，以信用卡線上完成付款，除繳交新台幣278元(含IC卡工本費250元+郵寄費用28元)，並再次確認收件地址及填寫電子發票資料。
※補充說明:未於時間內完成繳費之訂單，系統會自動刪除資料。刪除後如仍 有使用需求，需本人攜帶晶片IC居留證正本至移民署任一服務站重新送交申請書辦理。
● 郵寄：憑證管理中心於申請人繳費完成時，即進行憑證之簽發及寫入，以及IC卡的個人化的外觀印製（IC卡外觀有卡號、姓名、使用期限），經核對無誤後，以郵局掛號寄送，申請人大約7~10個工作天後即可收到憑證。
● 開卡：申請人收到外來人口憑證後，上網到內政部憑證管理中心專屬網站，網址：https://moica.nat.gov.tw/ (外來人口/憑證作業/線上開卡作業)，依照網頁進行操作，完成開卡作業並設定PIN碼後，憑證即可使用。
※補充說明：外來人口自然人憑證IC卡為客製化卡片，卡片上已印製申請人姓名及有效期限屬於個人專屬卡片，故繳費製卡完成後即無法退費。
● Application：Any alien citizen over the age of 18, and holding an Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI.
● Fee Payment：The applicants should take the receipt copy of the Aliens Citizen Digital Certificate application form and visit Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Application Progress & Payment) within 15 days, use ARC UI No. and Subscriber Code for the query, then pay the fee by a credit card online. In addition to the payment of NT$278 (including $250 of certificate IC card production fee plus $28 of postage fee), please re-confirm receipt address and fill in electronic invoice information.
※ Please do note that after 15 days without being paid, your order number will be canceled. You will have to do the whole application process if you still want to get an Aliens Citizen Digital Certificate IC card. Bring your ARC card to any of the immigration service center and apply again in person.
● Issuance by Mail： After the applicants pays the fees, the Certificate Authority of MOI will immediately issue and write in the certificate, and print an IC card with personalized appearance (including card number, name, and expiration). After verification, the issued certificate will be sent to the applicants by registered mail and the applicants will receive the certificate in about 7~10 working days.
● Card Activation：After receiving the certificate, the applicants should visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to activate card), and follow the operating instructions on the website to operate card activation. After the card activation is completed, and the PIN code is set, the certificate can be used immediately.
※The Aliens Citizen Digital Certificate IC card is a custom-made card, and the card is printed with the applicant name and the validity period, which is a personal card, so that the fee cannot be refund after the card is made.
● 繳費：於臨櫃申辦後翌日的15天內，持外來人口自然人憑證申請單收執聯，上網到內政部憑證管理中心專屬網站，網址：https://moica.nat.gov.tw/ (外來人口/憑證申請查詢及繳費)，以居留證號碼及申請單上的用戶代碼登入後，以信用卡線上完成付款，除繳交新台幣278元(含IC卡工本費250元+郵寄費用28元)，並再次確認收件地址及填寫電子發票資料。
※補充說明:未於時間內完成繳費之訂單，系統會自動刪除資料。刪除後如仍 有使用需求，需本人攜帶晶片IC居留證正本至移民署任一服務站重新送交申請書辦理。
● 郵寄：憑證管理中心於申請人繳費完成時，即進行憑證之簽發及寫入，以及IC卡的個人化的外觀印製（IC卡外觀有卡號、姓名、使用期限），經核對無誤後，以郵局掛號寄送，申請人大約7~10個工作天後即可收到憑證。
● 開卡：申請人收到外來人口憑證後，上網到內政部憑證管理中心專屬網站，網址：https://moica.nat.gov.tw/ (外來人口/憑證作業/線上開卡作業)，依照網頁進行操作，完成開卡作業並設定PIN碼後，憑證即可使用。
※補充說明：外來人口自然人憑證IC卡為客製化卡片，卡片上已印製申請人姓名及有效期限屬於個人專屬卡片，故繳費製卡完成後即無法退費。
● Application：Any alien citizen over the age of 18, and holding an Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI.
● Fee Payment：The applicants should take the receipt copy of the Aliens Citizen Digital Certificate application form and visit Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Application Progress & Payment) within 15 days, use ARC UI No. and Subscriber Code for the query, then pay the fee by a credit card online. In addition to the payment of NT$278 (including $250 of certificate IC card production fee plus $28 of postage fee), please re-confirm receipt address and fill in electronic invoice information.
※ Please do note that after 15 days without being paid, your order number will be canceled. You will have to do the whole application process if you still want to get an Aliens Citizen Digital Certificate IC card. Bring your ARC card to any of the immigration service center and apply again in person.
● Issuance by Mail： After the applicants pays the fees, the Certificate Authority of MOI will immediately issue and write in the certificate, and print an IC card with personalized appearance (including card number, name, and expiration). After verification, the issued certificate will be sent to the applicants by registered mail and the applicants will receive the certificate in about 7~10 working days.
● Card Activation：After receiving the certificate, the applicants should visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to activate card), and follow the operating instructions on the website to operate card activation. After the card activation is completed, and the PIN code is set, the certificate can be used immediately.
※The Aliens Citizen Digital Certificate IC card is a custom-made card, and the card is printed with the applicant name and the validity period, which is a personal card, so that the fee cannot be refund after the card is made.
PIN碼說明及忘記PIN碼怎麼辦？ What is the PIN code and what should I do if I forget the PIN code of the Aliens Citizen Digital Certificate IC card?
● PIN碼說明：
申請人收到外來人口憑證後，依照網頁進行操作線上開卡時，自行設定6~8碼，即為憑證密碼。
● 忘記PIN碼說明：
若忘記PIN碼，請至內政部憑證管理中心網站，內政部憑證管理中心專屬網站，網址：https://moica.nat.gov.tw/ (外來人口/憑證作業/忘記PIN碼/鎖卡解碼)，依照網頁說明進行忘記PIN碼/鎖卡解碼作業，讓卡片得以繼續使用。
● PIN code：
After receiving the certificate and follow the operating instructions on the website to operate card activation. The applicants required to set a code with 6~8 characters, which is the PIN code.
● Reset PIN code：
Please go to the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to Unblock IC Card and Reset PIN), and follow the operating instructions on the website to reset a new PIN code before using the card again.
申請人收到外來人口憑證後，依照網頁進行操作線上開卡時，自行設定6~8碼，即為憑證密碼。
● 忘記PIN碼說明：
若忘記PIN碼，請至內政部憑證管理中心網站，內政部憑證管理中心專屬網站，網址：https://moica.nat.gov.tw/ (外來人口/憑證作業/忘記PIN碼/鎖卡解碼)，依照網頁說明進行忘記PIN碼/鎖卡解碼作業，讓卡片得以繼續使用。
● PIN code：
After receiving the certificate and follow the operating instructions on the website to operate card activation. The applicants required to set a code with 6~8 characters, which is the PIN code.
● Reset PIN code：
Please go to the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to Unblock IC Card and Reset PIN), and follow the operating instructions on the website to reset a new PIN code before using the card again.
什麼是用戶代碼?尚未有外來人憑證時，忘記用戶代碼怎麼辦？ What is the subscriber code and what should I do if I forget the subscriber code before receive the Aliens Citizen Digital Certificate IC card?
● 用戶代碼說明：
民眾至移民署臨櫃申辦外來人口憑證時，會由申請系統隨機給予一組6~10碼的資料，並列印在申請書上交由用戶帶回，即為用戶代碼。用戶代碼為憑證的第二道密碼，使用於憑證作業相關事宜，例如：外來人憑證申請線上付款、憑證開卡、PIN碼設定、鎖卡解碼、憑證IC卡暫時停用、憑證IC卡恢復使用等線上申辦事項。
● 初始用戶代碼說明：
於內政部移民署申請外來人憑證，欲登入付款但忘記用戶代碼時，請至內政部憑證管理中心網站，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業/外來人口取回用戶代碼），依照網頁說明操作。
● 遺失或忘記修改後的用戶代碼說明：
請至內政部憑證管理中心網站重設用戶代碼，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業/修改用戶代碼），依照網頁說明進行修改用戶代碼後，再以新的用戶代碼進行忘記PIN碼/鎖卡解碼作業，讓卡片得以繼續使用。
● Subscriber code：
When the applicants applies an Aliens Citizen Digital Certificate at the counter of the Immigration Agency, the application system will generate a set of code with 6~10 characters, which is printed the code on the application form, submitted to the Immigration Agency, and brought back by the applicants, and this code is the certificate subscriber code. The certificate subscriber code will be used for Aliens Citizen Digital Certificate related matters on the Internet, such as the online payment for certificate application, the certificate card activation, reset PIN code, the decoding of PIN code of a locked card, the certificate IC card suspension, the certificate IC card resumption, etc.
● Retrieve Subscriber code before getting the Aliens Citizen Digital Certificate IC card：
If the applicants wants to log in and pay the fee After applying to the Immigration Agency, but forgets the certificate subscriber code, then the applicants should visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / Retrieve PIN), and follow the operating instructions on the website.
● How to Change Subscriber code：
Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to Change Subscriber Code), and follow the operating instructions on the website to set a new Subscriber code. After that use the new Subscriber code to reset a new PIN code before using the card again.
民眾至移民署臨櫃申辦外來人口憑證時，會由申請系統隨機給予一組6~10碼的資料，並列印在申請書上交由用戶帶回，即為用戶代碼。用戶代碼為憑證的第二道密碼，使用於憑證作業相關事宜，例如：外來人憑證申請線上付款、憑證開卡、PIN碼設定、鎖卡解碼、憑證IC卡暫時停用、憑證IC卡恢復使用等線上申辦事項。
● 初始用戶代碼說明：
於內政部移民署申請外來人憑證，欲登入付款但忘記用戶代碼時，請至內政部憑證管理中心網站，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業/外來人口取回用戶代碼），依照網頁說明操作。
● 遺失或忘記修改後的用戶代碼說明：
請至內政部憑證管理中心網站重設用戶代碼，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業/修改用戶代碼），依照網頁說明進行修改用戶代碼後，再以新的用戶代碼進行忘記PIN碼/鎖卡解碼作業，讓卡片得以繼續使用。
● Subscriber code：
When the applicants applies an Aliens Citizen Digital Certificate at the counter of the Immigration Agency, the application system will generate a set of code with 6~10 characters, which is printed the code on the application form, submitted to the Immigration Agency, and brought back by the applicants, and this code is the certificate subscriber code. The certificate subscriber code will be used for Aliens Citizen Digital Certificate related matters on the Internet, such as the online payment for certificate application, the certificate card activation, reset PIN code, the decoding of PIN code of a locked card, the certificate IC card suspension, the certificate IC card resumption, etc.
● Retrieve Subscriber code before getting the Aliens Citizen Digital Certificate IC card：
If the applicants wants to log in and pay the fee After applying to the Immigration Agency, but forgets the certificate subscriber code, then the applicants should visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / Retrieve PIN), and follow the operating instructions on the website.
● How to Change Subscriber code：
Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to Change Subscriber Code), and follow the operating instructions on the website to set a new Subscriber code. After that use the new Subscriber code to reset a new PIN code before using the card again.
為何被鎖卡?如何鎖卡解碼？ Why the Aliens Citizen Digital Certificate IC card will be locked? How to decoding a locked card?
● PIN碼被鎖：輸入PIN碼錯誤累計達三次都驗證失敗。
PIN碼被鎖請至內政部憑證管理中心網站，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業／忘記PIN碼/鎖卡解碼)，依照網頁說明進行忘記PIN碼/鎖卡解碼作業，讓卡片得以繼續使用。
● 用戶代碼被鎖：輸入用戶代碼錯誤累計達四次都驗證失敗。
請至內政部憑證管理中心網站重設用戶代碼，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業/修改用戶代碼），依照網頁說明進行修改用戶代碼後，再以新的用戶代碼進行忘記PIN碼/鎖卡解碼作業，讓卡片得以繼續使用。
● PIN code locked：For security purposes, the IC card will be locked and cannot be used when you enter the wrong PIN code three times.
Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to Unblock IC Card and Reset PIN), and follow the operating instructions on the website to reset a new PIN code before using the card again.
● Subscriber code locked：For the security purpose, the IC card will be locked if a wrong subscriber code is entered four times.
Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to Change Subscriber Code), and follow the operating instructions on the website to set a new Subscriber code. After that use the new Subscriber code to reset a new PIN code before using the card again.
PIN碼被鎖請至內政部憑證管理中心網站，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業／忘記PIN碼/鎖卡解碼)，依照網頁說明進行忘記PIN碼/鎖卡解碼作業，讓卡片得以繼續使用。
● 用戶代碼被鎖：輸入用戶代碼錯誤累計達四次都驗證失敗。
請至內政部憑證管理中心網站重設用戶代碼，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業/修改用戶代碼），依照網頁說明進行修改用戶代碼後，再以新的用戶代碼進行忘記PIN碼/鎖卡解碼作業，讓卡片得以繼續使用。
● PIN code locked：For security purposes, the IC card will be locked and cannot be used when you enter the wrong PIN code three times.
Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to Unblock IC Card and Reset PIN), and follow the operating instructions on the website to reset a new PIN code before using the card again.
● Subscriber code locked：For the security purpose, the IC card will be locked if a wrong subscriber code is entered four times.
Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / How to Change Subscriber Code), and follow the operating instructions on the website to set a new Subscriber code. After that use the new Subscriber code to reset a new PIN code before using the card again.
HiCOS卡片管理工具及其它作業平台網頁元件使用說明？ How to operate the HiCOS digital certificate management tool and other operating system component?
● 使用自然人憑證IC卡，請先安裝讀卡機及HiCOS卡片管理工具以輔助憑證之使用。
● 請至內政部憑證管理中心網站，網址：https://moica.nat.gov.tw/ (外來人口 / 憑證作業 / 新增憑證內電子郵件信箱)，請依照使用之作業系統下載網頁元件，並以電腦系統管理員身分執行下載、解壓縮及安裝後，電腦重新開機。(1)使用Windows作業系統：請先安裝HiCOS卡片管理工具，以輔助憑證在憑證作業的使用。(請以電腦系統管理員身分執行下載、解壓縮及安裝後，將電腦所有網頁關閉，再重新開啟)。
(2)使用MAC作業系統：請安裝網頁元件MAC版元件，MAC安裝說明，以輔助憑證在憑證作業的使用。(安裝完成後，請將電腦所有網頁關閉，再重新開啟瀏覽器)。
● HiCOS卡片管理工具功能(請在完成HiCOS卡片管理工具安裝後，依照需求選擇使用)：
(1)鎖卡解碼操作說明：點選開始／搜尋清單 HiCOS PKI Smart Card／HiCOS卡片管理工具／將憑證IC卡置入讀卡機／點選鎖卡解碼／忘記PIN碼/鎖卡解碼，再依照操作說明進行鎖卡解碼作業。
(2)修改PIN碼說明：點選開始／搜尋清單 HiCOS PKI Smart Card／HiCOS卡片管理工具／將憑證IC卡置入讀卡機／選卡片管理／更改使用者PIN碼，再依照操作說明進行修改PIN作業。
(3)測試使用環境(作業系統及讀卡機的支援性)及IC卡讀取、加解密功能及檢視效期：
用戶端系統檢測工具：點選開始／搜尋清單 HiCOS PKI Smart Card／HiCOS用戶端系統環境檢測工具／將卡片置入讀卡機／點選"開始測試"。
(4)跨平台網頁元件IC卡功能檢測(經由瀏覽器來進行本機的測試)：點選開始／搜尋清單／跨平台網頁元件／IC卡元件自我檢測／將卡片置入讀卡機／輸入PIN碼／點選"開始檢測"。(若無法開啟測試網頁，表示自然人憑證的跨平台元件未安裝或未啟動)
● Please download and install HiCOS digital certificate management tool and IC card reader before using an Aliens Citizen Digital Certificate IC card.
● Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Certificate process / Add/Modify the Email in certificate), and download component based on operating system. Unzip the file and install. Then restart your computer when the installation is completed.
(1)Use Windows operating system：Please first install HiCOS card management tool (Windows installation instructions), to assist the use of the certificate in certificate operations. (Download to the desktop and decompress it to install. After the installation is complete, please close all web pages on your computer, and then restart the browser).
(2)Use MAC operating system：Please first install the web page component MAC version component (MAC installation instructions), to assist the use of the certificate in the certificate operation. (After the installation is complete, please close all web pages on the computer, and then restart the browser).
● HiCOS digital certificate management tool (After the installation is complete, please follow the steps and instructions below to solve your problems)：
(1)Decord Locked Card：Click start / Find HiCOS PKI Smart Card on the list / HiCOS Token Utility / Insert your IC card into the card reader / Decord Locked Card / Forget PIN/Unblock Card, and follow the instructions to unblock your card.
(2)Change PIN：Click start / Find HiCOS PKI Smart Card on the list / HiCOS Token Utility / Insert your IC card into the card reader / Card Management / Change PIN, and follow the instructions to change your PIN code.
(3)Test the using environment (the supportability of the operating system and card reader), read the IC card, check the encryption and decryption function and period of validity：
HiCOS Client Inspector：Click start / Find HiCOS PKI Smart Card on the list / HiCOS Client Inspector／Insert your IC card into the card reader／Click "start", and follow the instructions to verify your card.
(4)HiPKILocalSignServer IC card function detection (Test the using environment by browser)：Click start / Find HiPKILocalSignServer on the list／IC card function detection／Insert your IC card into the card reader／Enter the PIN code ／Click "start". (If you can't reach the website for test, please check the IC card management tool have been installed or started.)
● 請至內政部憑證管理中心網站，網址：https://moica.nat.gov.tw/ (外來人口 / 憑證作業 / 新增憑證內電子郵件信箱)，請依照使用之作業系統下載網頁元件，並以電腦系統管理員身分執行下載、解壓縮及安裝後，電腦重新開機。(1)使用Windows作業系統：請先安裝HiCOS卡片管理工具，以輔助憑證在憑證作業的使用。(請以電腦系統管理員身分執行下載、解壓縮及安裝後，將電腦所有網頁關閉，再重新開啟)。
(2)使用MAC作業系統：請安裝網頁元件MAC版元件，MAC安裝說明，以輔助憑證在憑證作業的使用。(安裝完成後，請將電腦所有網頁關閉，再重新開啟瀏覽器)。
● HiCOS卡片管理工具功能(請在完成HiCOS卡片管理工具安裝後，依照需求選擇使用)：
(1)鎖卡解碼操作說明：點選開始／搜尋清單 HiCOS PKI Smart Card／HiCOS卡片管理工具／將憑證IC卡置入讀卡機／點選鎖卡解碼／忘記PIN碼/鎖卡解碼，再依照操作說明進行鎖卡解碼作業。
(2)修改PIN碼說明：點選開始／搜尋清單 HiCOS PKI Smart Card／HiCOS卡片管理工具／將憑證IC卡置入讀卡機／選卡片管理／更改使用者PIN碼，再依照操作說明進行修改PIN作業。
(3)測試使用環境(作業系統及讀卡機的支援性)及IC卡讀取、加解密功能及檢視效期：
用戶端系統檢測工具：點選開始／搜尋清單 HiCOS PKI Smart Card／HiCOS用戶端系統環境檢測工具／將卡片置入讀卡機／點選"開始測試"。
(4)跨平台網頁元件IC卡功能檢測(經由瀏覽器來進行本機的測試)：點選開始／搜尋清單／跨平台網頁元件／IC卡元件自我檢測／將卡片置入讀卡機／輸入PIN碼／點選"開始檢測"。(若無法開啟測試網頁，表示自然人憑證的跨平台元件未安裝或未啟動)
● Please download and install HiCOS digital certificate management tool and IC card reader before using an Aliens Citizen Digital Certificate IC card.
● Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Certificate process / Add/Modify the Email in certificate), and download component based on operating system. Unzip the file and install. Then restart your computer when the installation is completed.
(1)Use Windows operating system：Please first install HiCOS card management tool (Windows installation instructions), to assist the use of the certificate in certificate operations. (Download to the desktop and decompress it to install. After the installation is complete, please close all web pages on your computer, and then restart the browser).
(2)Use MAC operating system：Please first install the web page component MAC version component (MAC installation instructions), to assist the use of the certificate in the certificate operation. (After the installation is complete, please close all web pages on the computer, and then restart the browser).
● HiCOS digital certificate management tool (After the installation is complete, please follow the steps and instructions below to solve your problems)：
(1)Decord Locked Card：Click start / Find HiCOS PKI Smart Card on the list / HiCOS Token Utility / Insert your IC card into the card reader / Decord Locked Card / Forget PIN/Unblock Card, and follow the instructions to unblock your card.
(2)Change PIN：Click start / Find HiCOS PKI Smart Card on the list / HiCOS Token Utility / Insert your IC card into the card reader / Card Management / Change PIN, and follow the instructions to change your PIN code.
(3)Test the using environment (the supportability of the operating system and card reader), read the IC card, check the encryption and decryption function and period of validity：
HiCOS Client Inspector：Click start / Find HiCOS PKI Smart Card on the list / HiCOS Client Inspector／Insert your IC card into the card reader／Click "start", and follow the instructions to verify your card.
(4)HiPKILocalSignServer IC card function detection (Test the using environment by browser)：Click start / Find HiPKILocalSignServer on the list／IC card function detection／Insert your IC card into the card reader／Enter the PIN code ／Click "start". (If you can't reach the website for test, please check the IC card management tool have been installed or started.)
若發現憑證IC卡遺失時該如何處理？(以下方式請擇一辦理) What should I do if the Aliens Citizen Digital Certificate IC card is lost or missing?
● 線上停用：
請至內政部憑證管理中心網站申請憑證暫時停用，網址:https://moica.nat.gov.tw/(外來人口/憑證作業/憑證停用），以用戶代碼及IC卡卡號進行暫停使用。
● 以傳真方式辦理停用：
需由申請人親筆填寫簽名"外來人口憑證相關作業線上申請書"，檢附含有可鑑別身分之書面資料，例如：居留證正面影本或警察機關受（處）理案件證明單，並署名緊急聯絡電話與本人簽名。於客服服務時間，以傳真或將文件掃瞄後MAIL至客服中心，客服人員收到後將協助進行外來人口憑證緊急停用。外來人口憑證相關作業線上申請書請洽客服專線：0800-080-117索取。
● 本人親至移民署所申請憑證IC卡廢止並重新申辦外來人口憑證：
若因憑證IC卡遺失而選擇將憑證廢止，並重新申辦外來人口憑證者，請本人攜帶效期內之晶片IC居留證正本及E-MAIL信箱，前往辦理舊憑證廢止及新憑證之申請。
● Online Certificate Suspension：
Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / Certificate Suspension), and enter your certificate subscriber code and IC card number to apply for certificate suspension.
● Certificate Suspension by Fax：
Fax an emergency suspension application form attached with written information containing identifiable identification. Please contact the customer service hotline: 0800-080-117 or email the customer service email: cse@moica.nat.gov.tw for the emergency suspension application form. After receiving your request, the customer service center will process the request as soon as possible during business hours.
● Revoke the certificate IC card and reapply a new certificate IC card at Immigration Agency service stations in person：
If you chose to revoke the certificate IC card and reapply for a new certificate IC card, please bring the Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI and an e-mail address, then go to the Immigration Agency Service Station counter in person, and file a revocation of the certificate IC card and an application for a new certificate IC card.
請至內政部憑證管理中心網站申請憑證暫時停用，網址:https://moica.nat.gov.tw/(外來人口/憑證作業/憑證停用），以用戶代碼及IC卡卡號進行暫停使用。
● 以傳真方式辦理停用：
需由申請人親筆填寫簽名"外來人口憑證相關作業線上申請書"，檢附含有可鑑別身分之書面資料，例如：居留證正面影本或警察機關受（處）理案件證明單，並署名緊急聯絡電話與本人簽名。於客服服務時間，以傳真或將文件掃瞄後MAIL至客服中心，客服人員收到後將協助進行外來人口憑證緊急停用。外來人口憑證相關作業線上申請書請洽客服專線：0800-080-117索取。
● 本人親至移民署所申請憑證IC卡廢止並重新申辦外來人口憑證：
若因憑證IC卡遺失而選擇將憑證廢止，並重新申辦外來人口憑證者，請本人攜帶效期內之晶片IC居留證正本及E-MAIL信箱，前往辦理舊憑證廢止及新憑證之申請。
● Online Certificate Suspension：
Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / Certificate Suspension), and enter your certificate subscriber code and IC card number to apply for certificate suspension.
● Certificate Suspension by Fax：
Fax an emergency suspension application form attached with written information containing identifiable identification. Please contact the customer service hotline: 0800-080-117 or email the customer service email: cse@moica.nat.gov.tw for the emergency suspension application form. After receiving your request, the customer service center will process the request as soon as possible during business hours.
● Revoke the certificate IC card and reapply a new certificate IC card at Immigration Agency service stations in person：
If you chose to revoke the certificate IC card and reapply for a new certificate IC card, please bring the Alien Resident Certificate card (within the period of validity) issued by the Immigration Agency of MOI and an e-mail address, then go to the Immigration Agency Service Station counter in person, and file a revocation of the certificate IC card and an application for a new certificate IC card.
如何判斷憑證效期？ How to confirm the validity period of the Aliens Citizen Digital Certificate?
(1) 檢視卡片上印刷日期即為有效期限
(2) 查詢憑證簽發情形：請至內政部憑證管理中心網站，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業/查詢憑證簽發情形)，用戶姓名+簽發年月、電子郵件、IC卡卡號、憑證序號這四項，必須輸入一項條件，才可以進行查詢。(建議以IC卡卡號查詢)
(3) 檢視憑證IC卡資訊：請至內政部憑證管理中心網站，網址：https://moica.nat.gov.tw/ (外來人口/憑證作業/檢視憑證IC卡資訊)，將卡片插入讀卡機後讀取可顯示憑證內容及有效期限。
(1) Check the validity period printed on the IC card.
(2) Certificate Query：Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / Certificate Query), and query by User Name plus Signed Date(Year/Month) or User Email Address or IC Card No. or Certificate SerialNumber any one of them. (We suggest query by IC Card No.)
(3) Certificate Information：Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / Certificate Information), and insert the IC card into the card reader then read the IC card and check certificate information (Including IC card NO., Issuer's name, IC card holder's Information, Start Date and Expiry Date).
(2) 查詢憑證簽發情形：請至內政部憑證管理中心網站，網址:https://moica.nat.gov.tw/ (外來人口/憑證作業/查詢憑證簽發情形)，用戶姓名+簽發年月、電子郵件、IC卡卡號、憑證序號這四項，必須輸入一項條件，才可以進行查詢。(建議以IC卡卡號查詢)
(3) 檢視憑證IC卡資訊：請至內政部憑證管理中心網站，網址：https://moica.nat.gov.tw/ (外來人口/憑證作業/檢視憑證IC卡資訊)，將卡片插入讀卡機後讀取可顯示憑證內容及有效期限。
(1) Check the validity period printed on the IC card.
(2) Certificate Query：Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / Certificate Query), and query by User Name plus Signed Date(Year/Month) or User Email Address or IC Card No. or Certificate SerialNumber any one of them. (We suggest query by IC Card No.)
(3) Certificate Information：Please visit the Certificate Authority of MOI website at https://moica.nat.gov.tw/ (Aliens Citizen Digital Certificate / Certificate process / Certificate Information), and insert the IC card into the card reader then read the IC card and check certificate information (Including IC card NO., Issuer's name, IC card holder's Information, Start Date and Expiry Date).
外來人口憑證有效期限？ How long is the validity period of an Aliens Citizen Digital Certificate?
依據現行憑證實務作業基準，外來人口憑證有效期限為五年。
The Aliens Citizen Digital Certificate has a validity period set to 5 years in accordance with the regulations of the Ministry of the Interior Certificate Authority Certification Practice Statement.
The Aliens Citizen Digital Certificate has a validity period set to 5 years in accordance with the regulations of the Ministry of the Interior Certificate Authority Certification Practice Statement.
使用自然人憑證無法登入應用服務網站如何處理？ What should I do when failed to log into the application service system by Aliens Citizen Digital Certificate IC card?
自然人憑證IC卡是於網路上提供各應用服務單位驗證憑證用戶身份及加解密資料使用，自然人憑證內並無記載持卡者的所要查詢的資料。若無法登入應用服務網站時，請進行跨平台元件IC卡功能檢測，以確認跨平台元件已完成安裝，方能經由瀏覽器來進行憑證的應用。請點選 開始／搜尋清單／跨平台網頁元件／IC卡元件自我檢測／將卡片置入讀卡機／輸入PIN／點選"開始檢測"。如檢測全數通過且憑證為有效狀態，但仍無法順利登入相關應用服務系統時，則需洽詢該應用服務單位之客服專線，確認該應用服務之元件及相關設定是否正確。(若無法開啟測試網頁，表示自然人憑證的跨平台元件未安裝或未啟動，請確認已安裝HiCOS卡片管理工具)。
Aliens Citizen Digital Certificate IC card can be used for internet certification and for application services of the E-government. If failed to log into the application service system, please follow the instructions below to test the using environment by browser.
Click start / Find HiPKILocalSignServer on the list／IC card function detection／Insert your IC card into the card reader／Enter the PIN code ／Click "start". If the test is successful and the certificate status is valid, but it still failed to log into the application service system, please contact the customer service of the application service supplier directly. (If you can't reach the website for test, please check the IC card management tool have been installed or started.)
Aliens Citizen Digital Certificate IC card can be used for internet certification and for application services of the E-government. If failed to log into the application service system, please follow the instructions below to test the using environment by browser.
Click start / Find HiPKILocalSignServer on the list／IC card function detection／Insert your IC card into the card reader／Enter the PIN code ／Click "start". If the test is successful and the certificate status is valid, but it still failed to log into the application service system, please contact the customer service of the application service supplier directly. (If you can't reach the website for test, please check the IC card management tool have been installed or started.)